Municipal governments are responsible for delivering timely, accurate, and secure communications to residents—often under tight deadlines and strict regulatory requirements. From tax bills to by-law notices, municipalities need a communications partner that can ensure speed, compliance, and cost-efficiency at every touchpoint.
As one of Canada Post’s Expert Partners and a trusted provider of secure print and digital communications, AIIM helps municipalities modernize, manage, and deliver citizen communications across every channel.
Here’s how AIIM supports municipal governments:
Core Communication Services
1. Property Tax Bills and Receipts
- Print, insert, and mail personalized tax statements
- Digital distribution (PDF copies via email or secure portal)
- Archival and reprint services
- Canada Post automation to reduce postage costs
2. Parking Infraction Notices
- High-speed printing and envelope insertion for violation notices
- Integration with municipal ticketing systems
- Optional QR codes for digital payment access
- Certified mail and tracking for escalation notices
3. Water and Utility Billing
- Personalized monthly or quarterly statements
- Dual-language formatting
- Pre-authorized debit reminders
- Digital notifications or hybrid delivery
4. Building Code & Zoning Notices
- Public consultation mailings (e.g., development notices)
- Radius-based targeting with Neighbourhood Mail
- Integration of map graphics and multilingual inserts
5. Voter Registration and Election Mailings
- Printing and mailing of voter cards
- Polling station reminders
- Absentee ballot mail services
- Data cleansing to meet Elections Canada standards
6. Committee Meeting Notices & Agendas
- Bulk mailings to citizens or registered interest groups
- Email versions for hybrid distribution
- Merge-print templates for speed-to-market
7. Bylaw Enforcement Notices
- Warning letters and fine notices
- Final notice escalations
- Chain-of-custody logging for legal documentation
Digital and Omnichannel Support
8. eBilling and eNotices
- Branded portals for residents to access digital copies
- Email and SMS reminders tied to physical mailings
- Secure document hosting
9. Automated Document Composition
- Templates for municipal staff to auto-generate communications
- Centralized design logic with localized data injection
- Ensures visual consistency and legislative compliance
10. Public Health & Emergency Communications
- Rapid deployment of print and digital notices (e.g., water advisories, road closures, pandemic alerts)
- Bilingual support and print-on-demand turnaround
- Data segmentation for targeted outreach
11. Citizen Engagement Campaigns
- Surveys, flyers, and public feedback mailings
- Integration with QR codes or microsites
- Targeted distribution based on geography or ward
Back-End Services That Set AIIM Apart
12. Secure Data Handling and SOC 2 Compliance
- End-to-end encryption and role-based access
- Secure SFTP for file transfer
- Full audit trail and Certificate of Destruction on request
13. Canada Post Optimization
- Address cleansing and sortation to reduce undeliverable mail
- Access to volume-based postage discounts
- Statement of Mailing (SOM) and Electronic SOM (ESOM) preparation
14. Inventory and Materials Management
- Warehousing and fulfillment of municipal letterhead, inserts, and envelopes
- Just-in-time inventory tracking
- On-demand printing for urgent communications
Why Municipal Governments Choose AIIM
AIIM doesn’t just “do the printing”, we become a strategic partner in how your city communicates. Our team collaborates with municipal departments, IT leaders, and mailroom managers to streamline communication workflows, reduce costs, and ensure that residents receive the right message at the right time. Whether it’s digitizing legacy communications or scaling for a city-wide campaign, we’re ready. From tax notices to emergency alerts, AIIM helps municipalities deliver trust, transparency, and timely communication—every step of the way.