Accessible Customer Service Policy
This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.
All goods and services provided by Avant Imaging & Integrated Media ULC shall follow the principles of dignity, independence, integration and equal opportunity.
Application and Scope
This policy addresses accessibility needs of AIIM Employees and AIIM Clients and Visitors. In addition, creating and maintaining an accessible environment for individuals with disabilities.
This policy governs the provision of goods and services by AIIM Facilities and by AIIM employees to AIIM clients and the general public.
In fulfilling our mission, AIIM is committed to providing excellence in serving all customers and employees including people with disabilities and following the principles of dignity, independence, integration and equal opportunity.
Use of Service Animals and Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the area open to the public with that support person.
Training for AIIM Staff
AIIM will ensure that all persons to whom this policy applies receives training as required by current legislation. Applicable staff will continue to receive training on any changes to legislation, these policies, practices and procedures.
Training will include the following:
- Purpose of the applicable law and information on the Accessibility for Ontarians with Disability Act, 2005 and the requirements for the customer service standard
- How to interact with people with disabilities
- How to help someone who is having difficulty accessing AIIM’s facility
AIIM strives to meet and surpass customer expectations while serving customers with and without disabilities.
Feedback is welcome and can be made via letter, email or verbally. All feedback will be directed to the AIIM HR Department and Leadership Team.
Questions about this policy
The purpose of this policy is to provide framework through which AIIM can achieve service excellence for people with disabilities that follow the principles of dignity, independence, integration and equal opportunity. Any questions about this policy should be directed to:
(905) 841-6444 ext. 338
Why is Sustainable Direct Mail Important to Us?
Once you know your carbon footprint, it’s hard to ignore it.
Through our sustainable practices and carbon neutral direct mail program, we work with our customers to minimize the impact on the environment and achieve their carbon footprint goals.