Drive Client Engagement Across the Retail Journey

Create personalized, omnichannel experiences that attract new customers, re-engage existing clients, and build lasting loyalty.

AIIM helps retailers connect with customers through personalized, data-driven marketing across both physical and digital touchpoints.

From triggered direct mail campaigns and personalized postcards to in-store signage and localized promotions, our integrated solutions support acquisition, retention, and upsell strategies. We enable seamless campaign execution with tools for:

Personalized postcards, coupons, and catalogues tailored to customer behavior
Store openings, seasonal promotions, and reactivation campaigns
Triggered direct mail based on browsing activity, purchase history, or cart abandonment
QR codes and PURLs for seamless digital engagement and tracking
POP displays, in-store signage, customized shelf price tags, and localized neighbourhood mail drops
Franchise-ready storefronts with tools for consistent branding and local customization

Whether you’re driving foot traffic or re-engaging lapsed customers, AIIM ensures every message is brand-compliant, timely, and targeted.

Challenges We Solve

Today’s retailers face a range of communication challenges—from acquisition to retention and beyond. AIIM helps you navigate them with precision, speed, and brand alignment.

Omnichannel & Promotional Challenges

Creating consistent customer experiences across digital and physical channels
Personalizing marketing at scale with data-driven campaigns
Coordinating promotions across locations and seasonal calendars
Integrating online and offline tactics for measurable engagement
Maintaining brand consistency across franchise and corporate locations
Measuring marketing performance and campaign ROI
Reacting quickly to market and customer behavior changes

Transactional Communication Challenges

Ensuring secure, accurate, and timely delivery of customer-critical documents
Aligning order confirmations, shipping updates, and invoices with your brand
Distributing loyalty program statements, payment reminders, and account summaries
Delivering service updates, return confirmations, and personalized notices
Providing targeted loyalty offers and tier updates to drive repeat engagement
Managing secure archival and audit-ready tracking of all communications

Our Retail Solutions

We offer a full suite of retail marketing services that help you engage customers, drive traffic, and build loyalty—online and in-store.

Personalized Direct Mail  

Targeted campaigns for acquisition, reactivation, and retention

Omnichannel Campaigns

Integrated messaging across direct mail, email, SMS, and digital platforms

Local Marketing Support  

Our iCanMarket platform enables brand-compliant customization for local markets

Large Format Printing

Efficient production of signage, customized shelf price tags, POP displays, and promotional materials at scale

Data-Driven Personalization  

Variable content tailored to customer preferences and behaviors

Fulfillment & Distribution

Print, pack, and distribute store kits with speed and accuracy.

Campaign Automation  

Triggered communications based on actions, milestones, or purchase history

Why Retailers Choose AIIM

Seamless Tech Integration

We connect with your existing platforms for a streamlined workflow, including:

POS and eCommerce platforms like Shopify, Magento, and Lightspeed
CRMs and loyalty platforms such as Salesforce, HubSpot, and Bond
Data feeds and APIs for real-time, personalized content
Marketing automation tools to trigger campaigns based on customer behavior

End-to-End Execution

From data preparation and composition to print, email, SMS, fulfillment, and distribution, AIIM handles every step with speed and precision.

Omnichannel Strategy

Manage transactional, promotional, and service messaging from a single platform—ensuring consistency and coordination across all touchpoints.

Brand Control at Scale

Maintain brand integrity across locations, formats, and franchises with centralized oversight and local customization.

Print-on-Demand Flexibility

Reduce waste and storage costs by printing only what you need, when you need it.

Secure & Compliant

Our operations are SOC 2 Type II compliant and ISO 9001 certified, with rigorous data protection protocols built in.

Retail Expertise You Can Trust

We bring decades of hands-on experience in retail marketing, helping brands create customer-first strategies that deliver measurable results

Ready to transform your retail communications?

Contact our team to discuss how our integrated solutions can help you connect with customers and drive sales.